Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your Tibetan jewellery safely and efficiently.

Below you will find important information regarding order processing, shipping times, and delivery expectations.

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays.

During busy periods or promotions, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Estimated delivery times depend on your location.

Estimated Delivery Times

Please note that these are estimated shipping times and may vary depending on customs clearance and local postal services.

Shipping costs are calculated at checkout based on your delivery location.

Occasionally, we may offer free shipping promotions on selected orders or during special campaigns.

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take 2–5 days to update after shipment depending on the carrier.

While we work closely with our shipping partners to ensure reliable delivery, delays may occasionally occur due to:

If your order appears delayed or lost, please contact our support team and we will assist you in resolving the issue.

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

If you notice an error in your address, please contact us as soon as possible so we can attempt to update it before the order ships.

International orders may be subject to customs duties or taxes depending on your country’s regulations.

These fees are the responsibility of the customer and are not included in the purchase price or shipping cost.

If you have any questions about shipping or your order, please contact our support team.

We are always happy to help.